Managed Services
CRM Administration from Nonprofit Technology Experts
We act as an extension of your team, providing ongoing support each month. We learn your organization’s people, internal processes, tech solutions, and language to advise your team on your terms. Your work deserves human-forward tech solutions and we are here to provide those.
"I take pride in solving complex technical challenges to make a positive impact in the world."
Kerry Holsinger
Solutions Architect
What We Offer
Comprehensive CRM support with the expertise of our entire team.
- An allotment of service hours per month
- Weekly check-in meetings
- A dedicated Client Success Manager
- Assistance from Technical Analysts
- Access to developers, architects, marketing specialists, + technical experts
- Use of our ticketing system
- Fast escalation + response times
- Strategic planning to align technology with mission
- Flexibility to adjust services month-to-month
What We Offer
Comprehensive CRM support
with the expertise of our entire team.
- An allotment of service hours per month
- Weekly check-in meetings
- A dedicated Client Success Manager
- Assistance from Technical Analysts
- Access to subject matter experts
- Use of our ticketing system
- Fast escalation + response times
- Strategic planning to align technology with mission
- Flexibility to adjust services month-to-month
Our Approach
Our team provides:
- Salesforce Administration
- Systems Design + Implementation
- Data Analysis
- Business Intelligence
- User Adoption
- Short + Long-Term Strategy
- Marketing Automation
Our Approach
Our team provides:
- Salesforce Administration
- Systems Design + Implementation
- Data Analysis
- Business Intelligence
- User Adoption
- Short + Long-Term Strategy
- Marketing Automation
Nonprofit Technology Experts
We work exclusively with mission-driven organizations.
Our team pairs sector expertise with technical acumen, including:
Nonprofit Technology Experts
We work exclusively with mission-driven organizations. Our team pairs sector expertise with technical acumen, including:
Get connected with us.
Fill out a short form about your organization's technology needs and we will follow up.
Get connected with us.
Fill out a short form about your organization's technology needs and we will follow up.
Client Testimonials
Craftsman took the time to understand our complex programs and processes. They identified best industry practices and made recommendations that would set our new organization up for success.
The final product is something everyone in the organization sees the benefit of.
Madeline Priest
Senior Manager, Market Engagement, IPC
We learned that we can adapt quickly and recognize how important it has been to have a technology-based infrastructure, not just to support our fundraising, but also our operational structure. And, how important it is to have the right resources in place when you need them.
Steve Snyder
Development and Brand Director, Farm Aid
Craftsman Technology Group has been an innovative, knowledgeable and dependable partner for all things Salesforce. The team is able to meet our needs in a timely manner and with creative solutions. The team’s knowledge base extends beyond Salesforce to many third-party apps.
Erin Lee
Project Manager, Greater Boston Food Bank
100% Mission-Driven Clients
Our work is with organizations in nonprofit, public, and social enterprise sectors.
100% Salaried Professionals
Our staff is a team of salaried, nonprofit technology professionals.
100% Employee Ownership
Our firm is a small business that has been proudly employee-owned since 2022.