Business Analyst (Salesforce)

Boston, MA (hybrid) or virtual (contiguous US)

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

  • Our mission: to help nonprofit organizations grow and thrive.

  • Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking a Business Analyst (BA) to join our Professional Services team who will bring these same values and passion to help nonprofit organizations. A BA is a client-facing full-time salaried intermediate-level position.

Job Summary:

In this forward-looking role, you will assist our nonprofit clients in defining workflows, requirements, and solutions for their Salesforce instance while meeting their holistic needs. You will participate in project discovery, design, configuration, training, and documentation with the goal of delivering an on-time and on-budget project. In this position, you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients’ solutions.

Job Responsibilities:

  • Understand clients’ needs and facilitate their setting of project goals and objectives
  • Translate business process needs  into actionable technical requirements
  • Facilitate client meetings efficiently
  • Manage client time effectively
  • Report on project status
  • Configure Salesforce-based tools and technology per requirements
  • Recommend, configure, and integrate 3rd party tools including fundraising, event management, document generation, and form tools
  • Conduct testing and track issues and their resolution
  • Create business process documentation and contribute to the Craftsman knowledgebase
  • Stay up to date on Salesforce releases and relevant tools
  • Deliver end-user training to clients

Required Qualifications:

  • Salesforce Certified Administrator credential
  • 2+ years’ experience as a Salesforce Administrator
  • Experience in nonprofit operations
  • Some experience as a Business Analyst
  • Ability to manage client time
  • Client-facing skills
  • Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
  • Flexibility to travel on occasion

Preferred Qualifications:

  • Demonstrable experience in technology project deployment

Salary Hiring Range:

$72,500 – $87,500

Benefits:

  • Company-supported medical, dental, vision
  • Company-provided short- and long-term disability
  • 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
  • Employee ownership (engaged 6 months or 1,000 hours after hire date)
  • 4 weeks accrued paid-time-off (PTO) per year
  • 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
  • CTG’s commitment to professional development and advancement
  • Work culture aiming toward work/life balance

Submit an Application

Important Note

  • Applicants must be eligible to work in the US. H1-B sponsorship is not available.
  • Our headquarters is in Boston, MA with a strong virtual culture of staff located throughout the contiguous United States. We are unable to hire candidates living outside the United States.
  • Direct applicants only; no recruiters.

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